Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to share feedback about your experience? This page explains how to reach the team behind Australian Casinos and what to expect when you do.
Send Us an Email
The best way to reach us is by email at [email protected]. We review every message personally and aim to respond within 48 hours on business days. If your query is more involved — for example, a detailed question about a specific casino's terms or a licensing matter — allow a little extra time for a thorough reply.
What We Can Help With
- Review accuracy: If you believe information on one of our casino or bonus pages is out of date or incorrect, let us know with as much detail as possible. We take editorial accuracy seriously and will verify and update where needed.
- Reader experiences: If you've played at one of the casinos we cover and have something useful to add — positive or negative — we welcome that input. Reader experiences help us keep assessments grounded in reality.
- Site or technical issues: If a page isn't loading correctly, a link is broken or something looks off on your device, please let us know which page and what browser or device you were using.
- General enquiries: Questions about how we rank casinos, how our editorial process works, or anything else about the site are all welcome.
- Media and business enquiries: For partnership or editorial enquiries, please use the same email address and mark your subject line clearly.
What We Are Not Able to Help With
Australian Casinos is an independent comparison and review site. We do not operate any of the casinos listed on these pages, and we have no access to player accounts, bonus systems or casino support queues. If you have a dispute with a casino, a withdrawal issue or an account problem, you will need to contact that casino's own support team directly.
If you are concerned about your gambling or someone else's, please visit our responsible gambling page for practical tools, spending-limit guidance and links to Australian support services including Gambling Help Online.
How We Use Your Message
We use the information you send only to respond to your enquiry. We do not share personal details with third parties for marketing purposes. For more on how information is handled, see our terms and conditions.
A Note on Our Editorial Independence
Australian Casinos earns commission when readers visit a casino through links on this site. That commercial relationship does not influence what we write or how we respond to feedback. If a reader points out a genuine inaccuracy, we correct it regardless of whether the casino in question is one we earn from. You can read more about how we assess and rank casinos on our about us page.
Response Times
| Enquiry type | Typical response time |
|---|---|
| General questions | Within 48 hours |
| Review accuracy or corrections | Within 48–72 hours |
| Technical or site issues | Within 48 hours |
| Business or media enquiries | Within 5 business days |
We are a small editorial team, and we do not run a live chat service. Email is the most reliable way to get a considered response. We appreciate your patience and read every message we receive.